Returns and cancellations

Your album is made for your voyage. We want you to understand how changes, cancellations and any problems with your order are handled.

Before you approve your artwork

Check your digital proof and let us know what needs changing. If you cannot approve the design, production stays on hold. You may ask us to cancel your order for a full refund before you approve the artwork, including if you decide not to proceed after reviewing your proof.

After you approve your artwork

Production begins after approval, so we cannot guarantee further changes or cancellation. Contact us as soon as possible if something needs to change; we will check the stage of your order before confirming what is possible.

Personalised items and change-of-mind returns

Because your album is personalised for you, the usual cancellation right for a change of mind does not apply. We do not accept change-of-mind returns on completed personalised albums. Your statutory rights for faulty, damaged or misdescribed goods are unaffected.

Damaged deliveries or production errors

If your album arrives damaged, is faulty, or differs from the design you approved, contact us through our Contact page with your order number and a description of the problem. Photographs of the album and packaging can help us assess it. We will arrange an appropriate remedy under your consumer rights, which may include a refund, repair or replacement.

Please contact us for return instructions and the correct return address. We will cover reasonable return costs where the goods are faulty, damaged or not as described. You do not need the original packaging to exercise your statutory rights.

Refunds

Refunds are made to the original payment method. Where a refund is agreed, we will process it without undue delay and within the applicable legal timeframe. Your bank or payment provider may take additional time to show the credit.